The Basic Support (1 or 3 years) allows you to receive assistance regarding your technical issues or questions for your DSS V6, DSS V6 Lite, DSS V7 or DSS V7 Lite product. Basic Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.
With a Basic Support license you can contact our Support Team and receive assistance via e-mail only. No phone support is provided with this support package.
BASIC Support can be purchased the following ways:
Upgrade: Saves 50% while escalating support to a higher level (compared to reinstatement prices). Only available for active support licenses. Recommended to be purchased with a new product license although you may purchase an upgrade during your current support term. Available for periods of 1 or 3 years.
Renewal: Saves 50% while extending the duration of support (compared to reinstatement prices). Only available for active support licenses. Available for periods of 1 or 3 years.
Reinstatement: Starts a new support after existing support for a product expired. Available for periods of 1 or 3 years.
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