The 24/7 Support (1 or 3 years) provides 24-hour help all year round and allows you to receive assistance regarding any technical issues or questions for your DSS V6, DSS V6 Lite, DSS V7 or DSS V7 Lite product. The 24/7 Support offers 5 urgent incident support cases outside regular business hours, weekends and public holidays within a 4 hour response time. 24/7 Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.
With a Premium Support license you can contact our Support Team and receive assistance via e-mail and phone.
Remote Support Sessions allow our support engineers to diagnose and solve technical issues directly on your running system.
24/7 Support can be purchased the following ways:
Upgrade: Saves 50% while escalating support to a higher level (compared to reinstatement prices). Only available for active support licenses. Recommended to be purchased with a new product license although you may purchase an upgrade during your current support term. Available for periods of 1 or 3 years.
Renewal: Saves 50% while extending the duration of support (compared to reinstatement prices). Only available for active support licenses. Available for periods of 1 or 3 years.
Reinstatement: Starts a new support after existing support for a product expired. Available for periods of 1 or 3 years.
30-056 Kraków, Toruńska 12